Claims Invoiced to Office Ally 9/1-9/4/2019

If you attempted to invoice one or more claims to an Office Ally payer from your account between 9/1-9/4/2019, these claims did not transmit to the clearinghouse and will require action on your part. 

To locate Office Ally claims that did not leave the application, follow these steps: 

1. Navigate to Filing and select CMS-1500.
2. Please use the following filters:
1. Claim Submit Date: 09/01/2019 to 09/04/2019 
2. Show: Uncheck all colored boxes except Blue.
3. The submissions that populate represent claims that were invoiced to an Office Ally payer. 
4. If this payer requires EDI approval for Availity that has yet to be received, please submit these claims via Print & Mail if the payer allows. To print the claims, select the PDF icon to the left of the submission.                                                                                                                   
5. If you need to send the claim(s) back to the insurance invoicing area, click on each service date displayed to the right of the submission.
6. Then, select Send Back to Insurance Invoice from the Editing Session window.                                      

Reminder: These submissions never left the application. All claims will require action in order to be submitted to the designated payer.