Therabill Support Specialist
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Setup: Providers Tab
Before you can activate the WebPT integration, there are some initial account setup features that must be in place. This article provides an overview and some general instructions for how to comple...
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Referring prov first and last name must be in separate fields and both are required
The claim is being rejected for a formatting issue with the referring physician you have entered for the client/patient. Below are some common mistakes. Make sure you have the NPI entered and i...
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How to Force Authorization on a Session
Using Authorization Watch, you can attach insurance authorizations to your claims. When you submit a claim to insurance and Authorization Watch is enabled, the system will automatically assign the ...
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How Do I Clear My Browser's Cache, Cookies and History?
Overview Clearing your web browser cache is a simple yet effective way to improve your experience with using Therabill. Web browsers save data like cookies and images to speed up page loading, but ...
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Things To Do - Dashboard Alerts
Your dashboard contains a Things To Do section. Many of the alerts that appear here can be turned on/off by going to Admin > Defaults/Settings > Alerts. Payment Updates in WebPT Detected This aler...
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Batch Primary Insurance Claims
You have the option to batch all primary insurance claims. This means that you will be sending claims for multiple clients to their corresponding primary insurances. This is a useful tool that will...
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Box 1a - Insured's I.D. Number
What is it? Box 1a is where the insured's ID number is entered as shown on their ID card for the payer to which the claim is being submitted. In Application: Note: To make this change permanent, y...
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Make a One-Time Credit Card Payment
Follow these instructions for making a one-time credit card payment on your account. To set up a recurring credit card payment, please see: Recurring Credit Card Payment Setup. Navigate to Admin >...
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Check Eligibility & Benefits
The application is integrated with the Real-Time Eligibility & Benefits Checks service provided by the Availity clearinghouse. In addition to eligibility, the response from the insurance company ca...
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Add Therabill Login to My Personal Site
Note: In order to use the features described in this article you must have a Multi-User Manager account with Therabill. The information within does not apply to any other accounts. Contact sales@th...