Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
247 - Service Line Information
247 - Service Line Information The payer is indicating that information is invalid or missing with the CPT codes on the session. This can be a missing line note, invalid CPT code, or a missing/inva...
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787 - Resubmit a new claim, not a replacement claim.
The payer is requesting to resubmit the existing claim and not a corrected claim. How to Fix in Therabill To resubmit your claim click the Date of Service from within the EDI Rejection page. Und...
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701 - Initial Treatment Date
The payer is advising that the initial treatment date is invalid for this date of service. Sometimes when a clinic is billing out for multiple diagnoses or treatments, the initial treatment date ca...
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Worldpay - Account Setup and Device Overview
WebPT has partnered with Worldpay from FIS—an industry leader for payment processing—to offer this service. You must be credentialed with Worldpay from FIS before using this solution. The solution ...
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772 - The greatest level of diagnosis code specificity is required.
Therabill has no supporting or historical information on this error. If after talking to the payer, you find out exactly why they are rejecting your claim, please leave a comment at the bottom of ...
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Submitter Number does not meet format restrictions for this payer. It must start with State Code WA followed by 5 or 6 numbers.
This rejection occurs when a claim is submitted to Medicare Washington but did not provide WebPT Therabill with the correct Submitter ID when you received your approval. To Resolve You will need t...
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535 - Claim Frequency Code
This error occurs when using the Claim Frequency Code 6 for the payer. The payer claim frequency code is a code on the electronic (EDI) claim that indicates if the claim is an initial submission, ...
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24 - Entity not approved as an electronic submitter. Usage: This code requires use of an Entity Code.
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Therabill Onboarding Agenda
Therabill 60 Day Onboarding Period for Integrated Members (8-Week Agenda) The below timeline is for reference only to give you an idea of expected onboarding timelines and topics. Members may gradu...
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634 - Remark Code
This rejection of a secondary insurance claim occurs during the payment posting process when the clinic applies an invalid Remark code. To Resolve Follow the steps below to delete the adjustment th...