Therabill Support Specialist
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Early Intervention: Authorization Updates (Illinois)
Starting January 1st, 2021, Early Intervention (EI) in Illinois now requires that all services rendered by 02-Telehealth have an authorization in Box 23. Review the instructions below to ensure the...
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CPT Fee Schedule
The CPT Fee Schedule allows you to enter the amount you want to charge for a specific service. Still have questions? Check out the article.
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Box 33: Insurance Specific Billing Provider
The application offers a method that allows you to specify what information should go out as the Billing Provider on claims (Box 33) to a specific payer. This is referred to as Insurance Company Sp...
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How to Take Screenshots of Your Browser's Console
The WebPT Support team may ask you to take a screenshot of your browser's console to help us see the issue that you are experiencing. Providing these screenshots will help resolve the issue faster....
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Agency Billing
An agency is any third-party entity that is not an insurance. This could be a school or even a lawyer's office. These entities should not be created as an insurance company because they do not acce...
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Loop 2300 - Claim Information
This article dives into the specifics of Loop 2300 and assumes that you know how to read an EDI (837) file. If you are looking for a general outline of an EDI and how to read the basic structure, p...
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Batch Client
This screen allows you to enter and post client payments to service lines with a balance. Note: If you are integrated, you should enter all payments into WebPT. You can use this screen to assign th...
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Batch Ins - Payment Entry
When you need to post an insurance payment and there are not any additional payers, (i.e. Secondary), you can use this screen. If there is an additional payer responsibility, you must post...
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Balances/AR Reports
These reports provide information on session balances, client balances, and accounts receivable. Date of Service is the default filter for most of the reports in this category. Note: Reports that h...
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Electronic Claim Errors
EDI rejections do occur, so it's important to understand why they happen and how to prevent them in the future. EDI Processing When you submit a claim electronically, an 837 EDI claim submiss...