Therabill Support Specialist
- Total activity 1659
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 840
Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
Basic Insurance Billing Process
The following image displays the standard billing process. This process can become more complex when billing secondary and tertiary insurances, however, the principles remain the same. The applicat...
-
88 - Entity not eligible for benefits for submitted dates of service. Usage: This code requires use of an Entity Code.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
-
Restricting Access by IP Address
You have the ability to take extra security precautions by restricting where your employees can access the application by adding IP Address Restrictions. What is an IP address? If you are not aware...
-
Expected Rates
When billing insurance, your charge amount for a service code should be consistent across all payers. In reality, you usually do not receive reimbursement for your full charge amount. This means th...
-
Box 7 - Insured's Address (multiple fields)
What is it? Box 7 displays the insured's address information is entered. This includes the street address, city, state, ZIP code, and phone number. In Application: Note: To make this change perman...
-
How to Receive Faxes
Note: WebPT/Therabill cannot assist in setting up or troubleshooting your "Fax to Email" service. Although you can send faxes using the application, there is not a fax number that you can use to re...
-
Billing Expired or Custom CPT Codes
When a claim is created, the system performs a number of error checks. One of those checks is a verification that the service codes you are using are valid CPT codes. Some payers (i.e. Auto and Wor...
-
External ID
The External ID on a client's chart can be used to enter an identifier that has been assigned to the client in another system. This ID is available as a column in Custom Client Reports that can all...
-
How to Edit a Payment or Adjustment
Payments and adjustments entered into Therabill can be updated as needed. This can be done from the Single Session Entry page (Payments > Enter Payment > Single Session) or from the Search Payments...
-
Reconcile Credit Card Transactions
After your clinic has started processing credit cards through the integrated gateway, you will want to reconcile your transactions. This helps you verify that the transactions are being deposited i...