Therabill Support Specialist
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Message Center
The application allows you to send messages between provider logins, User Accounts, and clients (if you use the Client Portal). Important: Providers have the ability to see messages from other prov...
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Sessions/Clients Available for Batch Primary
When you run Batch Primary from the insurance invoicing screen, you may not see all clients /sessions that you see when invoicing By Client. Sessions must meet specific criteria in order to show up...
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What is the difference between Charge Amount and Expected Rate?
The charge amount is the amount you are charging to the insurance company. Usually, because of contracted rates, the amount you charge an insurance company is not what you expect to be reimbursed f...
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Box 9a - Other Insured’s Policy or Group Number
What is it? Box 9a is the policy or group number of the subscriber's other policy. If Box 11d is marked, complete boxes 9, 9a, and 9d; otherwise, leave blank. In Application: Note: To make this ch...
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Client Copay Statement
Note: This statement should not be used by WebPT integrated clinics, because copays (and all payments) should be entered and collected through WebPT. If you designate the copay amount for your clie...
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Quick Early Intervention Insurance Card
The system has a quick and easy method for adding an Early Intervention insurance to a client's chart. The only information that is required is the client's EI number. Turn On Setting To activate t...
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Session Balance Report
This report displays the balances due on every session. This can be used to see details of your Accounts Receivable on a charge-by-charge basis. If you find a discrepancy in your Accounts Receivabl...
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Clearinghouse Upgrade FAQ
What’s happening? Therabill, WebPT’s billing software, currently uses Office Ally as our main clearinghouse for processing Member claims. (A clearinghouse is a company that functions as an intermed...
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Box 9b - Reserved for NUCC Use
What is it? Box 9b was used to report Other Insure's Date of Birth & Sex. This field has since been eliminated. In Application: Nothing is entered into this field.
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Referring Providers
Entering a Referring Provider onto a client's chart will populate Box 17 on a CMS-1500.Important: If you are integrated with WebPT, the Referring Physician listed on the case with the most recent f...