Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Rejection versus Denial
In general, when an insurance company rejects a claim, they do not keep a record of that claim in their adjudication department. However, when a claim is denied, a record of that claim is kept. Whe...
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What is a Session Status and Session Action?
The session status is what drives the revenue cycle management process. From the moment a session is added, the current status is being tracked. The status of a session allows you to perform diff...
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Ledger balances versus statement balance
Within your Snapshot Reports, you will notice 2 similar balance reports: Ledger Balances and Statement Balances. You may have also noticed that the two balances do not always equal. This can happen...
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Red Insurance Card - Missing Information
If the system detects any recommended fields that are missing on an insurance card, it will be highlighted in red. In some cases, you are still able to submit claims with an incomplete insurance ca...
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Bulk Claims Viewer
You now have the option to review and edit all service lines at once instead of reviewing them client by client. Note: You will be unable to create claims from this view. To create a claim, you mus...
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Element NM104 is missing. It is recommended to be used when Referring Provider is a person (NM102=1). Segment NM1 is defined in the guideline at position 2500.
The claim is being rejected for a formatting issue with the referring physician you have entered for the client/patient. Below are some common mistakes. Make sure you have the NPI entered and i...
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Create and Run Custom Reports
Let's review how to create and run a custom report. While the application comes pre-loaded with a large number of reports (Reports >Snapshot Reports), the Main Account and users with View & Edi...
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Box 9c - Reserved for NUCC Use
What is it? Box 8 was used to report Employer's Name or School Name. This field has since been eliminated. In Application: Nothing is entered into this field.
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Claim Note: Insurance Specific Requirement
Although very uncommon, some payers require additional information about the Rendering Provider. The payer (typically Medicaid) may ask for the NTE segment of Loop 2300 to be filled out in order to...
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Unassigning Client Payments
Background Information All payments in Therabill should eventually be assigned to a specific service. However, you do have the ability to enter client payments as unassigned. An unassigned payment ...