Therabill Support Specialist
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Articles
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Resubmission versus Corrected Claim
How you resend an insurance claim is dependent on whether it was rejected or denied. There are two fundamentally different methods: Resubmission (when a claim has been rejected) Corrected Claim (w...
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Client Timeline
A visual history of a client can be seen by using the Timeline feature. Access Client Timeline Navigate to Clients > Client List. Locate the desired client and edit their chart using the icon. Sel...
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Exclude a Client From Batch Statements
This new feature gives your clinic the ability to prevent client statements from being created for individuals that you designate. This is extremely useful if you have a client that has been sent t...
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Session Missing - Insurance Invoicing
When you try to create a claim and a client or session appears to be missing, there are several steps you can take to help locate them. Are your search parameters too restrictive? Try unchecki...
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Administrative Reports
Administrative reports can be used to track activity performed by users. Note: The time that is logged will always be reported in Central Time, regardless of your clinic's timezone. Note: You are a...
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A3 125 P147 REFERRING PROVIDER FIRST NAME IS MISSING OR INVALID - CLAIM
The claim is being rejected for a formatting issue with the referring physician you have entered for the client/patient. Below are some common mistakes. Make sure you have the NPI entered and i...
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Box 9d - Insurance Plan Name or Program Name
What is it? Box 9d is the plan or program name of the subscriber's other policy. If Box 11d is marked, complete boxes 9, 9a, and 9d; otherwise, leave blank. In Application: To manually change the ...
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Reassigning Client Payments
You may have applied a client payment to a service line and now have the need to reassign the payment to another service line on that session or to another session entirely. This could be for a var...
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Insurance Card Mapping - WebPT Integration
This article discusses how to map insurance cards in conjunction with the WebPT EMR integration. The Insurance Card Mapping is only for clinics that are integrated with WebPT or standalone clinics ...
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145 - Entity's specialty/taxonomy code. Usage: This code requires use of an Entity Code.
The insurance company is saying that your billing provider taxonomy code is not valid or does not match what they have on file for your clinic. A taxonomy code is from a standard code set and ind...