Therabill Support Specialist
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Charge Code Summary
This report gives you an idea of how much you are charging for performing various services. Navigating to the Charge Code Summary To access this report, navigate to Reports > Snapshot Reports > Cod...
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Box 10a, 10b, & 10c - Is Patients Condition Related To:
What is it? Box 10a, 10b, and 10c indicate whether the patient’s condition is related to employment, an auto accident, or some other accident. Only one box on each line can be marked. If 10b is mar...
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Client Payment Receipt
Create a client payment receipt using the following steps. Navigate to Payments > Search Payments. Use the search filters to locate the payment you want to create the receipt for. You will typi...
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Add Payer Address to Print & Mail Claim Form
While the application does maintain a database of electronic payers (Payer IDs), it does not maintain a list of physical addresses for insurance companies. In order for the physical address to popu...
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Link Expiration Update
In an effort to make the application more secure, documents that are emailed from the application will only be accessible one time. If the receiver of the document tries to access the link a second...
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Posting an Insurance Refund
When an insurance issues a reversal of payment or you need to create a refund for an overpayment, please follow these steps: Navigate to Payments > Enter Payment > Single Session. Locat...
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Box 10d - Claim Codes
What is it? Box 10d is used to identify additional information about the patient’s condition or the claim. When required by payers, enter the Condition Code in this field. The Condition Codes appro...
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Submit an Insurance Claim on Behalf of the Client (Out of Network)
Many clinics will submit an insurance claim or create a CMS-1500 for their clients when they are out-of-network with the insurance company. In this scenario, your patient is Self Pay, but you are c...
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Insurance Billed Report
This report will list all session billed to insurance within a specified date range. Navigating to the Insurance Billing Session Report To access this report, navigate to Reports > Snapshot Reports...
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(Standalone) Aetna CPT® Code Pre-Authorization Process Recommendations
Some Aetna insurance plans have implemented a pre-authorization process based both on units and specific CPT® codes. We created the following workflow recommendations to help WebPT Members affected...