Therabill Support Specialist
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DX Case & Resubmission Filter/Icon - Insurance Invoicing
In your insurance invoicing area, there is a new column for DX Case. You also have the ability to filter your By Client insurance invoicing area by resubmission status. Resubmissions are also indic...
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Referral Breakdown Report
Overview The Referral Report gives an overview of how your referral sources are working for you. Use this report to look at a summary of the number of clients and visits within a specified date ran...
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Box 11 - Insured's Policy, Group, or FECA Number
What is it? Box 11 is the insured's policy or group number. In Application: Note: To make this change permanent, you must update this information directly in WebPT. Otherwise, the next time you sa...
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Claim Not Lining Up When Printing
The system creates the CMS-1500 as a PDF to the exact dimensions of the claim form. If you are printing the No Line format onto a CMS-1500 claim form and it is not lining up properly, you will need...
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Refunding Overpayments & Unassigned Client Payments
Occasionally, you may need to refund a client. This can be done using unassigned funds. Note: If you are an integrated clinic, you will want to edit/delete the payment in WebPT to ensure the balanc...
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2019 ICD-10 Code Changes (Effective October 1, 2018)
2019 ICD-10 Code Changes (Effective October 1, 2018) ICD-10 updates go into effect on October 1, 2018. Most Members will not be affected by the changes. Please visit the Centers for Medicare and Me...
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Payment Updates in WebPT Detected
Whenever a payment is changed or deleted in WebPT, the information is transmitted to the software as an alert under the Things To Do section. There are four alert types you can encounter. Payment...
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477 - Diagnosis code pointer is missing or invalid
This rejection will show up, only if, you are submitting a secondary electronic (EDI) claim to the payer. The payer is stating that the adjustment reason code that you entered and are sending on ...
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Box 11a - Insured's Date of Birth, Sex
What is it? Box 11a displays the insured's 8-digit birthdate (MMDDYYYY) and sex. In Application: Note: To make this change permanent, you must update this information directly in WebPT. Otherwise,...
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Tracking Insurance Claims
When you submit an electronic claim, an 837 EDI file is created and sent to the corresponding clearinghouse. After that, the system is not in control of your claim. Fortunately, the application has...