Therabill Support Specialist
- Total activity 1659
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 840
Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
29 - Subscriber and policy number/contract number mismatched.
This rejection error: SUBSCRIBER PRIMARY IDENTIFIER: INVALID; MUST NOT EQUAL SUBSCRIBER GROUP OR POLICY NUMBER [##########]^^^\\\\R^^SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREA...
-
509 - External Cause of Injury Code
An Invalid Primary Diagnosis code was used on the claim. You will need to update the Case diagnosis then addend the Note to update both the Diagnosis and Treatment Diagnosis section of the note to ...
-
516 - Other Entity's Adjudication or Payment/Remittance Date. Usage: An Entity code is required to identify the Other Payer Entity, i.e. primary, secondary.
This rejection of a secondary insurance claim to the payer usually occurs due to missing primary payment information or the Payer Name information is mismatched with the payment. Note: When posting...
-
453 - Procedure Code Modifier(s) for Service(s) Rendered
The CPT Code pairs are missing the appropriate modifiers. The insurance payer requires the 59 modifiers to appear on the appropriate paired codes to indicate distinct services are being performed. ...
-
21 - Missing or invalid information. Usage: At least one other status code is required to identify the missing or invalid information.
This rejection from the US Department of Labor means your 9-Digit Provider Site ID number is required on your claims and has not been included in Box 33B. You will need to update the payer’s profi...
-
Setup: Admin Tab (Standalone)
This article provides an overview and some general instructions for how to complete setup actions in the Admin tab. These instructions are designed for Members who are not integrated with the WebPT...
-
Quick Tips
Each Quick Tip video is designed to provide helpful tips and tricks that may be unknown to our members when using the software. We have listed the videos in the order they were released. Activit...
-
Most Common Issues and How to Troubleshoot
This article discusses the most common issues encountered when submitting claims, billing patients, and posting payments. Unable to Submit Claim: Insurance Invoicing Area Insurance Not Mapped O...
-
Service Location Rooms
Assigning client sessions to Rooms allows you to track room usage and availability at your clinic. This is especially helpful for companies with multiple service locations or many treatment rooms. ...
-
783 - Federal sequestration adjustment
Medicare will provide the needed adjudication information when they submit a crossover claim to the payer on your behalf. You are receiving this rejection because the claim is missing a Federal Seq...