Therabill Support Specialist
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How do I enter Interest Received from an Insurance Company?
Simply said, interest received from an insurance company should not be entered into the program. The payment portion of the system is a giant ledger. It is used to track charges and the payments th...
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Credit Card Reports
These reports pertain to your credit card integration within Therabill. Credit Card Transactions For information on reconciling your credit card transactions, please see: Reconciling Transactions T...
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Patients name doees not match the name in the payers system.
The payer is rejecting this claim based on the patients name that you are sending on the claim. They are saying that it does not match what they have on file as the patients name in their system, ...
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What Do I Enter as the Units on the Add/Edit Session Form?
Note: If your clinic is integrated with WebPT, the units field will auto-populate with information from the Daily Note. Whatever is entered in the Units field on the session will go out as the numb...
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Box 13 - Insured's or Authorized Person's Signature
What is it? Box 13 authorizes payment of benefits to the provider of services. This can be done by entering "Signature on File", "SOF", or by using an actual signature. In Application: To manually...
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Client Refund Custom Report
Let’s review how to create a report showing the client refunds issued in the application. For more information on Custom Reports and how to create them, refer to the following link: Create and Run ...
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Payer Specific Edit: Original Ref No (Box 22, REF*F8) not a Martins Point Claim Number. Must be 11 or 13 digits.
From the sounds of this rejection message, you were attempting to submit a corrected claim to this payer and the claim control number that you entered is not valid. When you create a corrected cl...
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Arizona DDD Billing
Arizona's Department of Division of Developmental Disabilities (DDD) has a unique format required to submit claims to them. The application has the functionality to help you create the Details tab ...
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Box 14 - Date of Current Illness, Injury or Pregnancy
What is it? Box 14 identifies the onset date of the illness or the date of the injury. This can be entered using the 6-digit (MMDDYY) or 8-digit (MMDDYYYY) date format. This will be identified usin...
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Medicare Chiropractic Claims Workflow
The date of injury/onset date flows over from the EMR as the First Symptom date in Therabill. This date cannot be on the claims for chiropractic care as it creates an incorrect loop on the claim fi...