Therabill Support Specialist
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Missing Invalid subscriber identifier
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Box 24h - EPSDT/Family Plan
What is it? Box 24h is used to identify services that may be covered under specific state plans. If there is a requirement to use a specific reason code, then you would enter that code in the EPDST...
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Box 24i - ID Qualifier
What is it? Box 2i is used to indicate the appropriate qualifier for the ID listed in the 24j shaded area for the Rendering Provider. The qualifiers will indicate the non-NPI number being reported....
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116 - Claim submitted to incorrect payer.
The payer is saying that you should submit this to a different payer for processing. This type of rejection message is more common with Blue Cross/Blue Shield claims and can occur when you submit ...
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Box 24j - Rendering Provider
What is it? Box 24j Shaded is used to identify the non-NPI if indicated by a qualifier in 24i. Box 24j displays the NPI of the Rendering Provider. 24j Shaded In Application: To change this informa...
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PLEASE SUBMIT THIS CLAIM TO THE APPROPRIATE BLUE CROSS BLUE SHIELD OFFICE FOR PROCESSING. :
The payer is saying that you should submit this to a different payer for processing. This type of rejection message is more common with Blue Cross/Blue Shield claims and can occur when you submit ...
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Box 25 - Federal Tax ID Number
What is it? Box 25 is used to indicate the unique identifier assigned by a federal or state agency. This is either a Federal Tax ID or Social Security Number. Enter an X in the appropriate box to i...
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163 - Entity's policy/group number.
The payer is rejecting this claim because the policy number that you have entered on the claim is not valid. You will want to edit the policy number on the insurance card for this patient in Thera...
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Box 26 - Patient’s Account No.
What is it? Box 26 is used to indicate the identifier/medical record number assigned by the provider. The Medical Record Number is a unique identifier assigned to each client within the system. ...
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CTN = Member Not Found
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...