Therabill Support Specialist
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Box 27 - Accept Assignment?
What is it? Box 27 is used to indicate that the provider agrees to accept assignment under the terms of the payer’s program. In Application: To manually change this information: Navigate to Clien...
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CLAIM REJECTED - Resubmit claim to Regence Blue Shield for processing, patient is a Regence member, services performed in a Regence service area.
The payer is saying that you should submit this to a different payer for processing. This type of rejection message is more common with Blue Cross/Blue Shield claims and can occur when you submit ...
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Box 28 - Total Charge
What is it? Box 28 is used to indicate the total billed amount for all services entered in Section 24. Total the amounts entered into 24f. Dollar signs, commas, and negative amounts are not allowed...
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INSURED ID IS NOT VALID
They are referring to loop 2010BA which is the subscriber name loop on the EDI claim. They are specifically pointing to the insured's ID. You will want to edit the primary ID (which is the insure...
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Box 29 - Amount Paid
What is it? Box 29 is used to indicate the payment received from the patient and other payers. Dollar signs, commas, and negative amounts are not allowed. If the amount is a whole number, enter 00 ...
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Multiple Service Location error Multiple Service Locations Exist - the Service Location Must be Provided. :
The payer appears to be rejecting because you did not provide a service facility location (Box 32 of the HCFA). Below you will find some useful knowledge base on using facilities in Therabill. Vi...
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Box 30 - Reserved for NUCC Use
What is it? Box 30 used to report Balance Due. This field has since been eliminated. In Application: Nothing is entered into this field.
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252 - Entity's prior authorization/certification number. Usage: This code requires the use of an Entity Code.
The insurance company (or payer) is indicating that they want a prior authorization going out on the claim. There are a couple of ways to get prior authorization on the claim form in Therabill. ...
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Box 31 - Signature of Physician or Supplier Including Degrees or Credentials
What is it? Box 31 indicates that the rendering provider has authorized the information on the claim form is correct. Enter "Signature on File," "SOF," or use the actual signature of the provider, ...
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Availity has not received a status on your claim. Please contact payer for further assistance.
This is not a rejection message, it is informational. The clearinghouse Availity is just sending you a notice that they have not received any status notifications on your claim. If you have not ...