Therabill Support Specialist
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Box 32 - Service Facility Location Information
What is it? Box 32 is used to indicate the name and address of the facility where services were rendered. Enter the name, address, city, state, and ZIP code of the location. Enter the name and addr...
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770 - Duplicate of a claim processed or in process as a crossover/coordination of benefits claim.
Unfortunately, the payer is just saying that they are returning/rejecting the claim but they are not giving any specific details as to why. You will need to call the payer to find out why they are...
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Box 32a - NPI#
What is it? Box 32a is used to indicate National Provider Identifier number of the Service Facility. Only report a Service Facility NPI when the NPI is different from the Billing Provider NPI. In ...
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A3 125 P021 SUBSCRIBER LAST NAME MISSING OR INVALID :
The payer is rejecting stating that the last name for the subscriber is missing (or invalid) on the claim. Make sure you have the last name entered on the insurance card in Therabill. Make sure t...
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Box 32b - Other ID#
What is it? Box 32b is used to indicate the non-NPI identification number of the service facility as assigned by the payer for the facility. Enter the 2-digit qualifier followed by the ID number. T...
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FIELDNAME EZCAPMEMB---MEMBER ID NOT FOUND EMPTY :
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Box 33 - Billing Provider Info & Ph#
What is it? Box 33 is used to indicate the name and address of the Billing Provider that is requesting to be paid for the services rendered. Enter the name, address, city, state, and ZIP code. P.O....
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A3 164 HK contract-member number.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Box 33a - NPI#
What is it? Box 33a is used to indicate the National Provider Identifier number of the Billing Provider. In Application: By default, the system uses the information found under Admin > Member Info...
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INVALID RENDERING PROVIDER TAXONOMY CODE
A taxonomy code is a hierarchical code that indicates a healthcare profession. The code set is maintained by the Washington Publishing Company. The taxonomy code is used to identify your healthca...