Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
742 - Payer Responsibility Sequence Number Code
You have more than one insurance card in Therabill marked with the same Responsibility. In Therabill, open up the edit client form and in the insurance card section, make sure each card is marked...
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554 - Date Claim Paid
A post date that you entered for a primary insurance payment is after the date this claim was created. When entering payments, it is important to enter the date of the payment, especially when you...
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SUBSCRIBER MEMBER IDENTIFICATION NUMBER: INVALID; SUBSCRIBER MEMBER IDENTIFICATION NUMBER INVALID FOR PAYER
You will want to edit the primary ID (which is the insured's ID) on the insurance card for this client. Make sure it matches what is on the patients insurance card. If it does match, you may want...
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REJECTED AT CLEARINGHOUSE DEPENDENT LEVEL INFORMATION IS NOT ALLOWED FOR THIS PAYER. (KS005) ()
This rejection message is usually an indication that you sent the relationship to insured as something other than Self and the payer you are submitting to requires the relationship to be Self. In ...
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Patient Relationship Cd 19 is Invalid. Payer Requires 18(Self) for Medicaid Claims
The payer is rejecting with a message stating that they require the relationship between the patient and the insured to be 'Self'. In Therabill, you will want to edit the insurance card that you ...
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INSURED NAME, SSN EMPLOYEE ID NUMBER, ACCOUNT GROUP NUMBER, GROUP NAME NOT FOUND ON CARRIER
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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A3 164 P615 CONTRACT ALPHA PREFIX IS REQUIRED :
Blue Cross Blue Shield uses what is called an alpha prefix on their primary ID (insured ID, subscriber ID). This alpha prefix is what they use to route claims internally to the correct state off...
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MISSING/INVALID PROVIDER ID PREVENTS CARRIER FROM PROCESSING CLAIM
Unfortunately, the payer only mentioned the word provider in this rejection without defining if they are talking about the billing provider, the rendering provider, or the referring provider. Be...
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REFERRING PROVIDER LAST NAME CANNOT CONTAIN NUMERIC CHARACTERS. 2310A.NM1-03
The payer is rejecting based on some characters that you entered in the referring provider name (this rejection message specifically mentions the last name). Go to your Referring Provider list (pu...
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PRENDERING NOT PRESENT
If the insurance company that you are submitting to is telling you that your claims need to have a rendering provider, then you will want to read this article. This is an issue that began becaus...