Therabill Support Specialist
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Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
158 - Entity's date of birth. Usage: This code requires use of an Entity Code.
This error indicates the Date of Birth (DOB) for the Member (the subscriber) on the claim does not match the Date of Birth in their system. Many payers are moving towards verification of the date ...
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633 - Related Causes Code (Accident, auto accident, employment)
The payer is rejecting based on accident indicators. The general rule when submitting accident claims is that if you have any of the three things listed below on the claim, then you need to report...
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616 - Policy Name
This claim is being rejected by the payer because the plan name and a policy number on the claim appear not valid for this payer. SBR03 - Is the policy number SBR04 - Is the plan name
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Member not active on Date of Service
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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550 - Coordination of Benefits Code
The payer is rejecting this claim because you have indicated (on the insurance card in Therabill) that the payer is not the patient's primary insurance (i.e. they are secondary). However, inform...
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C567 NPI TAX ID COMBO NOT FND
The payer is rejecting stating that the NPI and Tax ID (combination) that you sent on your claim is not on file with them. You will want to call the payer to file your NPI / Tax ID with them. Or,...
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PAT DOB YEAR NOT ON BC FILE
The payer is rejecting stating that the date of birth you have provided for the patient (client) is not valid. They are specifically pointing to the year that you have entered. You will want to o...
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Invalid Rendering Physician NPI Format (Box 24J)
The payer is rejecting stating that there is an issue with the rendering providers NPI. You will want to check the rendering providers NPI that you have entered in Therabill. The NPI is entered o...
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560 - Entity's Additional/Secondary Identifier. Usage: This code requires use of an Entity Code.
This claim was rejected during a claim error check at the clearinghouse. One of the secondary identifiers on your claim is not valid. Secondary identifiers that might show up on the claim are as...
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156 - Patient relationship to subscriber
This rejection message from the payer indicates that there is an issue with the information you provided on the claim about the relationship of the patient to the insured. This rejection message is...