Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Entity not eligible not approved for dates of service.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Procedure Quantity is invalid.
The payer is most likely referring to the number of units you entered on the claim for one or more of your services. In Therabill, you enter the units on the add / edit session form (by where you...
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CLAIM REJECTED BY TRADING PARTNER
Unfortunately, uninformative rejections messages come back like this from time to time. It may be necessary to call the payer to find out why your claim is being rejected. IMPORTANT: Remember, w...
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Segment DTP (Date - Accident) is missing. It is expected to be used when segment REF (Property and Casualty Claim Number) is used
The payer is saying that you indicated that treatment is being formed due to an accident (auto or employment), however, you did not indicate an accident date on the claim. How to Fix in Therab...
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128 - Entity's tax id. Usage: This code requires use of an Entity Code.
Background Most insurance companies are going to require that they have your Tax ID on file. Your Tax ID that you have on file with the payer may be your Employee Identification Number (EIN) or y...
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34 - Subscriber and policyholder name not found.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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The claimencounter has been rejected and has not been entered into the adjudication system. Submitted claim number (ICN) is invalid or has been purged if over 3 years. :
Usually, when the payer rejects based on a claim number, this is an indication that you submitted this as a corrected claim (or a voided claim). The payer is saying that the claim control number y...
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PATIENTS RELATIONSHIP TO INSURED: INVALID; MUST INDICATE SELF FOR PAYER
The payer rejection indicates that they require the insured's relationship to the patient must be self. In Therabill, you will want to edit the insurance card. In the relationship drop down menu,...
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Sex-Nomtch
The payer is rejecting stating that either the patient gender, does not match a subscriber/dependent that they have in their system. Make sure all of the information you have entered for the cli...
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INVALID SUBSCRIBER MEMBER ID
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...