Therabill Support Specialist
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Articles
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RENDERING PROVIDER LOOP(2310B) IS MISSING Missing
If the insurance company that you are submitting to is telling you that your claims need to have a rendering provider, then you will want to read this article. This is an issue that began becaus...
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Subscriber City Missing/Invalid Length
In this rejection, the payer is referencing the address that you have entered for the insured (the subscriber). You will want to make sure that you have entered an address and that the address you...
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Payer Specific Edit: Member ID must be length 9, 12, 13, or 14
The payer is stating that the primary ID that you are submitting to them for the subscriber is not valid. In the error message, they are specifying the format for the primary ID that they expect. ...
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Insured Group Policy Number Cannot Equal Insured ID
It appears that you have the same value entered for the primary ID (Box 1A of the CMS-1500) and for the policy/group number (Box 11 of the CMS-1500). How to fix From the error page, click the edi...
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BILLING NPI TAX ID COMBINATION IS INVALID
This error is most likely due to submitting a claim with the wrong billing NPI (the equivalent of Box 33 on the CMS-1500). Most payers have your NPI that you shared with them at some point on fi...
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Claims submitted with an Accident diagnosis must indicate if the accident was due to a work injury, an auto accident or other accident.
It appears that the diagnosis code you are using is indicative of an accident. The payer is rejecting with a messaging stating that they require the accident indicator on the claim when you use th...
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674 - Authorization exceeded
The payer is rejecting with a message stating that either 1.) you need to have prior authorization and you did not send an authorization on the claim or 2.) the authorization that you supplied is n...
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The Subscriber ID is not found in the payers system. Please contact the member to confirm insurance information and resubmit claim as necessary.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Member matching error - member not found.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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(HEW) Subscriber ID not valid. Submit claims with correct Identification Number and Group Number
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...