Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
511 - Invalid character. Usage: At least one other status code is required to identify the data element in error.
The payer is rejecting stating that the subscriber (the name you have entered on the insurance card in Therabill) has invalid characters (or is missing all together). How to Fix Go to the edit ...
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THIS ALPHA PREFIX MUST BE BILLED DIRECTLY TO REGENCE BLUE SHIELD OF IDAHO.
The payer is rejecting with a message that states you submitted this claim to the wrong payer. What is the Alpha Prefix? The subscriber ID (primary ID) for Blue Cross Blue Shield members begins w...
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REJECTED - CLAIM CAN NOT SPAN MONTHS
It appears as if this payer does not accept a claim that has dates of service in different months. How Do I Resubmit This Claim? From the EDI rejection page in Therabill, you will want to choose ...
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Subscriber ID number (loop 2010BA, NM109) must begin with three alphabetic characters followed by alphanumeric characters or R followed by eight numeric digits (R12345678). No spaces or special characters are allowed.
The payer is stating that the primary ID that you are submitting to them for the subscriber is not valid. In the error message, they are specifying the format for the primary ID that they expect...
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043Billing provider Tax IDEIN submitted does not match BCBSF files. Correct and resubmit the claim or complete and submit the form located at prov :
Background Most insurance companies are going to require that they have your Tax ID on file. Your Tax ID that you have on file with the payer may be your Employee Identification Number (EIN) or y...
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583 - Line Item Charge Amount
A claim with 0 units may have been submitted. You will need to edit the session in Therabill to include a unit value that is greater than 0. Remember: If you are manually submitting codes for FLR...
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Member Date of Birth Must be Present and Valid
The insurance company is rejecting stating that the date of birth you supplied for the Member (a.k.a the Subscriber, the Insured) is either not present, not valid, or not what they have on file for...
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The subscriber ID (loop 2010BA, NM109) must be in one of the following formats: 1) the first 2 characters must be XB, followed by a letter, followed by up to 9 numerals for a total of up to 12 characters; or 2) the first character must be an R, followed b
The payer is stating that the primary ID that you are submitting to them for the subscriber is not valid. In the error message, they are specifying the format for the primary ID that they expect. ...
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Rejected - Unprocessable Claim N70003 Subscriber is not an authorized BCBSMA Member.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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REJECTED AT CLEARINGHOUSE PROCEDURE CODE DESCRIPTION IS MISSING OR INVALID
One or more of the dates of service on your claim have an invalid CPT/Service code. You can edit the CPT code from the edit session form in Therabill. This is a common error during the beginning ...