Therabill Support Specialist
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We are unable to identify the patient on this claim as our member using the patient information submitted (ID, DOB, Name, Address). If you believe the information on your claim is correct, please fax proof of eligibil
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone w...
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The insurance ID of the patient may have recently changed and is not eligible for benefits under this plan on the date(s) of service. If you believe the information on your claim is correct, please fax proof of eligib
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone w...
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743 - Entity's credential/enrollment information. Usage: This code requires use of an Entity Code.
This payer requires that you enroll with them before you can submit claims to them. This rejection can possibly mean one of the following (that we can think of). You are not an enrolled provide...
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Cannot identify this insured / group for CHA network access.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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507 - HCPCS
Error Reason: One or more of the dates of service on your claim has an invalid CPT/Service code, this is a common error during the beginning of the year when CPT codes often change. How to Fix in T...
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655 - Total Medicare Paid Amount
This EDI rejection occurs when the claim is going out as a secondary claim to the payer and the information from primary insurance was not submitted on the claim. There are a couple general sce...
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Location 2300 - HI05-02 Clm The Diagnosis Code 6268 has been used more than once.
The payer is rejecting the claim, indicating that a diagnosis code has been used more than once (you submitted duplicate diagnosis codes). How to Fix The diagnosis codes are entered / edited from...
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Unknown/Invalid Payer
The clearinghouse is reporting back that the payer (based on Payer ID) is no longer valid. This can happen when 1.) the clearinghouse removes the payer from their payer list or 2.) the clearingho...
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Rendering Taxonomy code Invalid
A taxonomy code is a hierarchical code that indicates a healthcare profession. The code set is maintained by the Washington Publishing Company. The taxonomy code is used to identify your healthca...
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508 - ICD9 Usage: At least one other status code is required to identify the related procedure code or diagnosis code.
The HI segment on the EDI claim is where the Diagnosis Codes are sent. The payer is indicating that one or more of the diagnosis codes you have entered is not valid. This could mean that it is n...