Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Subscriber and policy numbercontract number not found. (Payer)
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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171 - Other insurance coverage information (health, liability, auto, etc.).
The payer is rejecting this claim because you have indicated (on the insurance card in Therabill) that the payer is not the patient's primary insurance (i.e. they are secondary). However, informat...
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Invalid billing combination. Missing or invalid information. Subscriber and subscriber id not found.MSG EDIT FAILED - LOOP 2010BA - NM109 -
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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27 - Policy canceled.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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The Claim/Encounter has invalid information as specified in the Status details and has been rejected Status: Missing or invalid information Entity: Patient
Sometimes the insurance companies send back these "blanket" error messages where they do not specifically mention what is missing or invalid. When this happens, you should double check everythin...
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Value of element NM109 is incorrect. It should be different from value of element SBR03. Segment NM1 is defined in the guideline at position 0150.
NM109 is the primary ID that you have entered on the insurance card in Therabill and is equivalent to Box 1A on the CMS-1500. SBR03 is the policy / group number that you have entered on the insura...
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Entity not eligible for benefits for submitted dates of service. Note: This code requires use of an Entity Code.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Invalid Referring Name Format (HCFA Box 17, ANSI 2310A NM1)
The claim is being rejected for a formatting issue with the referring physician you have entered for the client/patient. Below are some common mistakes. Make sure you have the NPI entered and i...
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Missing/Invalid Other Insured Name (HCFA box 9, UB box 58)
This error is received when you are submitting a claim to an additional payer (i.e. secondary), but there is an issue with the previous payer's (i.e. primary) payment. This can be caused by the fol...
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30 - Subscriber and subscriber id mismatched.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...