Therabill Support Specialist
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Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
MEMBER WAS NOT ELIGIBLE FOR BENEFITS WITH THIS PAYER FOR THE SERVICE DATE(S) ENTERED
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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ACK/REJECT INVAL INFO - SUBSCRIBER AND SUBSCRIBER ID NOT FOUND.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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ACK/RETURNED - ENTITY NOT ELIGIBLE FOR BENEFITS FOR SUBMITTED DATES OF SERVICE. - INSURED OR SUBSCRIBER
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Payer Specific Rejection: CPT/HCPCS code used requires Referring physician (HCFA Box 17, UB Box 78)
The insurance company that you are submitting to appears to require a referring physician on the claim when the service code (CPT code) that you are submitting is used. How to Fix You will want t...
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145 - Entity's specialty/taxonomy code. Usage: This code requires use of an Entity Code.
The insurance company is stating your billing provider taxonomy code is not valid or does not match what they have on file for your clinic. A taxonomy code is from a standard code set and indicate...
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ACK/RETURNED - ENTITY NOT FOUND. - PATIENT
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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510 - Future date. Usage: At least one other status code is required to identify the data element in error.
The insurance company is rejecting this because a payment/adjustment that you entered in to Therabill was entered with a post date in the future. When sending a secondary claim (electronically), t...
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RENDERING NOT PRESENT :
If the insurance company that you are submitting to is telling you that your claims need to have a rendering provider, then you will want to read this article. This is an issue that began becaus...
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Entity not eligible. (Dependent)
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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Individual relationship code (loop 2000B, SBR02) must equal Self.
This payer requires that you indicate the relationship as 'self'. In Therabill, this is done on the insurance card. You can access the insurance card in Therabill from the edit client form. If y...