Therabill Support Specialist
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INVALID SUBSCRIBERMEMBER ID
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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INVALID MBR DOB
Here, they are specifically saying that the Date of Birth (DOB) for the Member (the subscriber) on the claim does not match the Date of Birth that they have in their system. Many payers are moving...
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NO HORIZON BCBSNJ ENROLLMENT FOUND FOR THE PATIENT NAMED ON THE CLAIM
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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562 - Entity's National Provider Identifier (NPI). Usage: This code requires use of an Entity Code.
This is a common error from Medicare, but may also come from other payers that follow the same error reporting as Medicare's system. According to Medicare, the most common reason for this error ...
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727 - Accident date
If you indicate that the services are due to an accident (employment, auto, or other) then you must also supply an accident date. How to Fix in Therabill Click the edit icon next to the client. ...
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400 - Claim is out of balance
This EDI rejection occurs when the claim is going out as a secondary claim to the payer and the information from primary insurance was not submitted on the claim. There are a couple of general sce...
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643 - Service Line Paid Amount
This EDI rejection occurs when the claim is going out as a secondary claim to the payer and the information from primary insurance was not submitted on the claim. There are a couple general scena...
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Returned to Entity
Unfortunately, this is a rejection message from the payer has absolutely zero information as to why they returned it to you. You will need to call the payer to find out why they are rejecting you...
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Entity not found
Unfortunately, this is a rejection message from the payer that does not have much informational value. The question is, what are they talking about when they use the word entity. Below are some ...
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693 - Amount must be greater than or equal to zero. Usage: At least one other status code is required to identify which amount element is in error.
It appears that you sent out a zero charge claim and this payer does not accept zero charge claims. Why did Therabill allow me to submit a zero charge claim? Some payers allow zero charge claims (f...