Therabill Support Specialist
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Please review the Insured Number submitted on the claim is correct as it does not meet basic validation requirements
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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INVALID FORMAT SUBSCRIBER ID NUMBER
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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MEMBER NOT ELIGIBLE ON DATE OF SERVICE
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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CONTRACT NBR MUST CONTAIN 9 NUMERIC
The primary ID that you have entered in the insurance card is an invalid format for this payer. This type of error can have many different causes. Here are a few to check. Are you submitting t...
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2010BA Insured ID Must be Valid
They are referring to loop 2010BA which is the subscriber name loop on the EDI claim. They are specifically pointing to the insured's ID. You will want to edit the primary ID (which is the insure...
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PROVIDER NOT IN ORTHONET NETWORK. PLEASE RESUBMIT CLAIMS TO CIGNA
It appears that you sent your claim to the wrong payer. They are wanting you to send your claim to CIGNA (payer ID 62308). How to fix You will want to edit the clients insurance card in Therabil...
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Patient Coverage not in Reference Database
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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SENDER NOT AUTHORIZED TO SUBMIT FOR THIS PROVIDER - HL 2
This rejection message comes from the payer. This rejection occurs when the payer requires EDI enrollment and they do not have EDI enrollment on file for the billing NPI that you are submitting wi...
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277 - Paper claim.
This error message comes from the Office Ally clearinghouse when they do not have your EDI enrollment approval on file for the billing NPI that you are submitting with. The payer you are submittin...
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The Billing / Pay-To Providers NPI is not on file with the payer.
This error is most likely due to submitting a claim with the wrong billing NPI (the equivalent of Box 33 on the CMS-1500). Most payers have your NPI that you shared with them at some point on file...