Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Availity has not received a status update from the payer on this claim. Resubmit the claim if you have not yet received payment.
This message is not a rejection message. This message means that Availity (the clearinghouse) sent your claim to the payer but never ended up receiving an acknowledgement from the payer that they ...
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32 - Subscriber and policy number/contract number not found.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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NO ACTIVE COVERAGE EXISTS FOR THIS INSURED
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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BILLING PROVIDER NUMBER NOT ON FILE
This error is most likely due to submitting a claim with the wrong billing NPI (the equivalent of Box 33 on the CMS-1500). Most payers have your NPI that you shared with them at some point on file...
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INVALID SUBSCRIBER ID
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Member id number not valid for DOS
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone w...
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NO ACTIVE COVERAGE FOR DOS
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone wit...
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Rendering Provider Number is not found. Please correct and resubmit electronically
This payer appears to require that you register each of your rendering provider NPI under your billing provider NPI that you have on file with them. Most payers do not require this, but some do (...
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Billing Provider Number is not found. Please correct and resubmit electronically.
This error is most likely due to submitting a claim with the wrong billing NPI (the equivalent of Box 33 on the CMS-1500). Most payers have your NPI that you shared with them at some point on file...
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Provider not on file
This is rejection message from the payer is pretty short. It is basically saying they do not know you as a provider. Or, they do not have your NPI on file. Unfortunately, they are not being spe...