Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Prov-Unknown
This is rejection message from the payer is pretty short. It is basically saying they do not know you as a provider. Or, they do not have your NPI on file. Unfortunately, they are not being spe...
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Segment REF (Billing Provider Secondary Identification) is used. It is not expected to be used when National Provider ID is mandated for use and NM109 is used in loop 2010AA. Segment REF is defined in the guideline at position 0350.
It looks like you are submitting your claim with a legacy ID. The 2010AA loop they are referring to is the equivalent of Box 33B on the CMS-1500. Most payers do not want legacy ID's on claims. ...
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Payer address line (loop 2010BB, N301) is required
This payer seems to require that you enter their physical street address on the EDI claim. Most payers do not require this, however, some may use it for internal routing of the electronic claim. ...
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Rejected - Invalid Data Subscriber and subscriber id not found.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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1 - For more detailed information, see remittance advice.
This is a peculiar error. If you received this as an error, this indicates that the message the payer sent back was that they indicated it as a rejection. However, it appears that they did send t...
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Billing NPI is not valid as Rendering
This is most likely because you are submitting using a type 2 (organizational NPI) as the rendering NPI. The rendering NPI is the NPI that you have entered for the therapist under Providers in the...
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Patient Relationship Payer requires patient to be subscriber, enter data as subscriber
If you received this error, the most likely culprit is that you have the relationship indicator set wrong on the insurance card in Therabill. Most likely, this payer only wants Self set as the rel...
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CONTRACT IS MEDICARE ADV AND SOP IS BL
The payer is telling you that this is a Medicare plan but you submitted with a plan type of Blue Cross/Blue Shield. You need to change the plan type indicator to Medicare Part B on the insurance ...
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E02 INVALID SUBSCRIBER ID FOR CARRIER CODE
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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CONTRACT NUMBER NOT FOUND
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...