Therabill Support Specialist
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Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
Billing Provider Tax ID not found
Background Most insurance companies are going to require that they have your Tax ID on file. Your Tax ID that you have on file with the payer may be your Employee Identification Number (EIN) or y...
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Rendering practitioner information is missing
The main reason for this error is if you are submitting with a billing NPI that is of type 1 and using a business name. Here is the reason. According to the 5010 EDI format, if the billing NPI is...
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Response not possible - error on submitted request data Cannot provide further status electronically.
Unfortunately, this is just an very uninformative error that you will probably need to call the payer to find out why they sent back this rejection. Remember, when calling the payer, make sure you...
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Claim rejected - Eligibility Not Found
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Member ID must be valid.
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Claim contains invalid UNIT value(s)
Most likely, you have either 0 units entered for the service line, or you entered fractional units and the payer you are submitting to does not allow fractional units. How to fix The units are en...
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Invalid Mbr
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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INVALID MEMBER LAST NAME AND/OR FIRST NAME. VERIFY AND/OR CORRECT MEMBER ID, DOB AND GENDER
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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Member not on file
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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PAT LAST NAME NOT ON BC FILE
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...