Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
Patient hierarchical level (loop 2000C) is not allowed.
If you received this error, the most likely culprit is that you have the relationship indicator set wrong on the insurance card in Therabill. Most likely, this payer only wants Self set as the rel...
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746 - Duplicate Submission Usage: use only at the information receiver level in the Health Care Claim Acknowledgement transaction.
The payer is telling you that they already have this claim in their adjudication system. To understand this, we will need to explain the difference between a denial and a rejection and the differe...
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Units or Minutes Must be Present and Valid
It looks like you may have submitted a claim with 0 units. You will need to edit the session in Therabill to include a units value that is greater than 0. You can always edit the session from you...
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694 - Amount must not be equal to zero. Usage: At least one other status code is required to identify which amount element is in error.
It looks like you submitted a claim with a 0.00 charge and this payer does not accept 0.00 charge service lines. You will want to edit the session in Therabill to include a charge amount that is g...
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ACK/RETURNED - AWAITING NEXT PERIODIC ADJUDICATION CYCLE.
This is a strange error message that we see come back from Mental Health Network (MHNet). At one time, we talked to the clearinghouse about it and they recommended just resubmitting the claim. Ho...
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454 - Procedure code for services rendered.
Therabill has no supporting or historical information on this error. If after talking to the payer, you find out exactly why they are rejecting your claim, please leave a comment at the bottom of ...
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Element SV102 (Monetary Amount) has a data type of \'Numeric\' (R). Leading zeros are not allowed. Segment SV1 is defined in the guideline at position 3700
The SV1 is referring to the service line, and more specifically, SV1-02 is referring to the charge amount. Therefore, the rejection message is indicating that they do not like the charge amount. ...
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SUBSCRIBER ID NOT ON FILE AS ENTERED
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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H65 MEMBER ID MUST BE 9 DIGIT SSN OR 11 DIGIT DBN
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
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S112 OUT OF AREA ID# INVALID
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...