Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
249 - Place of service.
This error is referring to the place of service code that is indicated on the add/edit session form in Therabill. The payer is indicating that they do not accept the place of service code (also kno...
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Value of sub-element HI02-02 has been already used. Diagnosis Codes (primary and secondary) are expected to be unique within claim. Segment HI is defined in the guideline at position 2310
You have duplicate diagnosis codes entered for the patient. You should only enter a diagnosis code one time. How to Fix The diagnosis codes are entered on the add / edit client form. For conven...
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Value of element NM108 is incorrect. Expected value is 'XX' for covered providers when National Provider ID is mandated for use. Segment NM1 is defined in the guideline at position 0150
The identifier for one of your providers is going out without an NPI. If you do not have an NPI entered, Therabill will use the Tax ID that you have on file for the provider as the identifier. Wh...
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Segment DTP (Date - Admission) is missing. It is required on all inpatient claims and some outpatient claims as defined by NUBC
The payer is requesting that you supply the date the patient was admitted in to the hospital. This is an uncommon error because Therabill, in general, is an outpatient based billing system. Howev...
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125 - Entity's name. Usage: This code requires use of an Entity Code
The error message is indicating that the birth date and name that you entered on the claim are not valid. On most claims, the only birthdays listed are going to be the subscriber and/or patient bi...
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RENDERING NPI IS NOT ON FILE
Some payers require that you share each of your rendering provider NPI's with them. That is, even if you are submitting under a group billing NPI, they want you to let them know all of your therap...
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Value of element N403 is incorrect. Expected value is from external code list - ZIP Code (51) when country is US. Segment N4 is defined in the guideline at position 0300.
They are referring to a Zip code that you have entered on the claim. Unfortunately, they are not being specific as to which Zip code is invalid. Here are various places to check. The directions ...
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252 - Entity's prior authorization/certification number. Usage: This code requires the use of an Entity Code.
The insurance company (or payer) is indicating that they want a prior authorization going out on the claim. There are a couple of ways to get a prior authorization on the claim form in Therabill. ...
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Per Payer - Patient Relationship To Insured Must Be Self, Patient should be listed as both Patient and Insured.
This payer requires that you indicate the relationship as 'self'. In Therabill, this is done on the insurance card. You can access the insurance card in Therabill from the edit client form. If y...
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401 - Source of payment is not valid
This error has to do with the Plan Type that you have entered on the insurance card in Therabill. At the time of this writing, this is a more common error received from Blue Cross Blue Shield of M...