Therabill Support Specialist
- Total activity 1659
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 840
Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
MISSING/INVALID BILLING PROVIDER ID
This error is most likely due to submitting a claim with the wrong billing NPI (the equivalent of Box 33 on the CMS-1500). Most payers have your NPI that you shared with them at some point on file...
-
INVALID HCPCS/CPT4 AND MODIFIER COMBINATION
Several possible reasons for this error include... You entered an invalid modifier. You entered a modifier that is not valid for the CPT code you used on the claim. You did not use a modifier ...
-
Professional claims must be filed directly to the Home Plan
This is a common error when submitting to Blue Cross Blue Shield. This error occurs when you are submitting to the wrong Blue Cross Blue Shield. As a Blue Cross Blue Shield provider, you should a...
-
REJECTED AT CLEARINGHOUSE SUBSCRIBER PRIMARY ID# IS MISSING/INVALID/CANNOT EQUAL GROUP NUMBER FIELD
It appears that you have the same value entered for the primary ID (Box 1A of the CMS-1500) and for the policy/group number (Box 11 of the CMS-1500). How to fix From the error page, click the edi...
-
Subscriber and subscriber id mismatched
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
-
SUBSCRIBER/MEMBER ID NOT FOUND
There are many reasons why you may be getting this error. With this type of error, you may need to call the insurance company to check on why they cannot find the member. While on the phone with ...
-
Segment DTP (Date - Accident) is used. It may be used only when CLM11 is used. Segment DTP is defined in the guideline at position 1350.
The payer is saying that you indicated an accident date on the claim, however, you did not indicate that the patients condition was related to an employment accident, and auto accident, or an other...
-
Unprocessable Claim N70006 Claim submitted to incorrect payer
It appears as if you sent the claim off to the wrong insurance company. You need to change the insurance company associated with the insurance card in Therabill. You do this from the edit insuran...
-
755 - Entity's primary identifier. Usage: This code requires the use of an Entity Code.
The primary ID that you have entered in the insurance card is an invalid format for this payer. This type of error can have many different causes. Here are a few to check. Are you submitting to ...
-
Sub-element CLM11-04 is missing. It is required when CLM11-1,-2, or -3 = 'AA'. Segment CLM is defined in the guideline at position 1300.
This error is returned when you indicate on the claim that the injury is related to an auto accident but you do not give the state. You can add the state from the Advanced tab on the edit client f...