Therabill Support Specialist
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Recent activity by Therabill Support Specialist Sort by recent activity-
796 - Procedure code not valid for date of service.
One or more of the dates of service on your claim have an invalid CPT/Service code. You can edit the CPT code from the edit session form in Therabill. This is a common error during the beginning ...
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500 - Entity's Postal/Zip Code. Usage: This code requires use of an Entity Code.
NOTE: If you receive this error, you may also want to check the Zip code that you have on file for the patient. This occurs when either the Zip code that you have entered is invalid or does not ma...
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Subscriber group name (loop 2000B, SBR04) must not be present.
The insurance company is indicating that there should not be a group, plan, or program name on the claim. You will need to edit the clients insurance card in Therabill to remove the value that you...
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RELATED CAUSES CODE: INVALID; PAYER ONLY ACCEPTS CODE VALUE INDICATING AUTO ACCIDENT
The payer is indicating that they only accept auto accident claims. Your claim went out to them without Box 10 B on the CMS-1500 HCFA marked as Yes. How to Fix in Therabill Click the edit icon n...
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Tax ID is not on file for the Billing NPI
Background Most insurance companies are going to require that they have your Tax ID on file. Your Tax ID that you have on file with the payer may be your Employee Identification Number (EIN) or y...
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PROVIDER T.I.N. NOT ON FILE
Background Most insurance companies are going to require that they have your Tax ID on file. Your Tax ID that you have on file with the payer may be your Employee Identification Number (EIN) or y...
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750 - Auto Accident State or Province Code
If you indicate on your claim that the claim was the result of an injury from an Auto accident, then you must indicate a state. The state must be a valid 2 letter state abbreviation. To add or edi...
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Value of element PRV03 is incorrect. Expected value is from external code list - Health Care Provider Taxonomy Code (682). Segment PRV is defined in the guideline at position 0030.
This error is referring to the healthcare providers professional taxonomy code. A taxonomy code is a national specialty code used by providers to indicate their specialty. The taxonomy code set i...
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Sub-element CLM11-04 is missing. It is required when CLM11-1,-2, or -3 = 'AA'. Segment CLM is defined in the guideline at position 1300.
This error is referring to the auto accident indicator field. If you choose Yes to indicate that this claim is being filed for a patient whose injury is due to an auto accident, then you must supp...
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306 - Detailed description of service.
Many insurance companies will require a CPT code line item note when using certain service codes (CPT codes) that are indicated as non-specific. This error message is indicating that they are re...