Therabill Support Specialist
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Articles
Recent activity by Therabill Support Specialist Sort by recent activity-
Subscriber group or policy number (loop 2000B, SBR03) can only contain alphanumeric characters. Special characters are not allowed
Error: Subscriber group or policy number (loop 2000B, SBR03) can only contain alphanumeric characters. Special characters are not allowed. Overview If you receive this error, check the group or pol...
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PROC CODE W/ MULTI UNITS INVALID/DATE OF SERV
Error: PROC CODE W/ MULTI UNITS INVALID/DATE OF SERV Overview Some CPT (procedure codes) should always go out with 1 unit. For procedures for which you are not being paid, the duration of the servi...
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Member number and date of birth do not match.
Most insurance companies are trending towards matching the date of birth of the insured to the member number in their member database. It used to be that the insured's birthdate didn't matter so mu...
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496 - Submitter not approved for electronic claim submissions on behalf of this entity. Usage: This code requires use of an Entity Code.
Several payers, usually Medicare and Medicaid, require that you let them know what clearinghouse you will be sending them your claims through. Therabill refers to this as clearinghouse authorizati...
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Value of element N301 is incorrect. Expected value should not be a 'PO BOX' or 'P.O. BOX'. Segment N3 is defined in the guideline at position 0250
Error: Value of element N301 is incorrect. Expected value should not be a 'PO BOX' or 'P.O. BOX'. Segment N3 is defined in the guideline at position 0250 Error Correction The billing provider and s...
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Billing provider requires a Physical Address (PO,Lockbox,File,Dept Invalid)
Error: Billing provider requires a Physical Address (P.O., Lockbox, File, Dept Invalid) Error Correction The billing provider and service facility address must be a physical street address. You can...
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Value of element PER04 is incorrect. Expected value is Telephone Number (format is '10 digits') when PER03='TE'. Segment PER is defined in the guideline at position 0400.
Error: Value of element PER04 is incorrect. Expected value is Telephone Number (format is '10 digits') when PER03='TE'. Segment PER is defined in the guideline at position 0400. Error Correction: T...
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Patient Date Of Birth Required
Overview Most insurance companies require claims to include the correct date of birth of the patient and insured party. If you receive this error, confirm that the insured date of birth and the pat...
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RENDERING PHYSICIAN IS REQUIRED
If the insurance company that you are submitting to is telling you that your claims need to have a rendering provider, then you will want to read this article. This is an issue that began because ...
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Acknowledgement/Returned as unprocessable claim | Missing or invalid information. ~MS
Explanation There really is no explanation for this. This is a very uninformative error that Magellan tends to send back quite often. We have heard from several members as to how they fixed this...