Use P.O. Box for Insurance Payments (Box 33)

It is a requirement that you must use a physical address for all insurance and government claims. However, there is a way to indicate that you want the payment to go to a P.O. Box.

Set Up Pay-To Address

1. Navigate to Admin > Member Info.
2. Under Member (Billing Provider) Information, locate the Pay-To Address field. By default, it will be set to Same as billing.                                                        
3. Click on the Same as billing link to edit the address.
4. Enter the address that payment should be sent. 
5. Select Save.

Use Pay-To Address in Box 33

After you have entered a Pay-To Address, you will need to tell the system to use that address.

Electronic

You don't have to do anything special for electronic (EDI) claims! When you have a Pay-To Address entered into the system, it will automatically be included on the EDI file in a separate loop (2010AB) than the Billing Provider address (2010AA).

Note: The CMS-1500 version of the claim will still show the Billing Provider address in Box 33. There is not a corresponding box for on the CMS-1500 for the Pay-To Address.

Paper

On the CMS-1500 claim form, you will notice that there is not a box for Pay-To Address. If the insurance company you are billing allows you to use a P.O. Box for billing/payment, you can force the Pay-To Address into Box 33.

1. Navigate to Billing > Insurance List.
2. Locate the payer you wish to use the Pay-To Address for and select Info & Settings.
3. Click on the Advanced tab.
4. Check the corresponding box next to Use pay-to address as billing address on paper claims.   
5. Select Save Changes.