Overview

Clearing your web browser cache is a simple yet effective way to improve your experience with using Therabill. Web browsers save data like cookies and images to speed up page loading, but over time, this can slow things down and cause outdated information to appear. Regularly clearing your cache helps prevent these issues and ensures that you’re seeing the most current information in Therabill.

We recommend clearing your cache at least once a week, or even daily if you’re encountering problems. Follow the instructions specific to your browser—Google Chrome, Firefox, Internet Explorer, or Apple products—to clear your cache and keep your Therabill experience running smoothly.

• In most computer-based web browsers, to open the menus used to clear your cache, cookies, and history press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

• If you don't see instructions below for your specific version or browser, search your browser's Help menu for clear cache. If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

Desktop Browsers

Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData or use your keyboard to select Control + Shift + Delete.
2. Select the Advanced Tab and in the Time Range drop-down, select All Time.
3. Select the following checkboxes: Browsing history, Download history, Cookies and other site data, and Cached images and files.

    

4. Click Delete Data.

   
5. Close all browser windows and re-open the browser

Firefox

1. 1. From the History menu, select Clear Recent History.

   2. If the menu bar is hidden, press Alt to make it visible.

   3. From the Time range to clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
      .

   4. Under History, choose which elements of the history to clear; to clear your entire cache, select all items.
      

   5. Click OK.

   6. Exit/quit all browser windows and re-open the browser.

Internet Explorer Users

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

   If the menu bar is hidden, press Alt to make it visible.

2. Deselect Preserve Favorites website data, and select:

• Temporary Internet files or Temporary Internet files and website files
• Cookies or Cookies and website data
• History
3. Click Delete. When the process is complete, you will see a confirmation at the bottom of the window.

4. Exit/quit all browser windows and re-open the browser.

Apple Users

1. From the Safari menu, select Clear History and Website Data....

2. Select the desired time range, and then click Clear History.

3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.