Provider Setup (Standalone) - Accounts Created Before 10/3/2019

Important: If your Therabill account was created on or after October 3, 2019, please refer to the following article: Provider Setup (Standalone).

This article provides an overview and some general instructions for how to complete setup actions in the Providers tab. It is essential to correctly set up providers for efficient billing and error reduction.

Rendering Providers

1. Navigate to Providers > Provider List.
2. Select the Add Provider button to continue.

Provider Setup

1. Enter the NPI, Taxonomy Code, Credentials, First Name, and Last Name fields. This is the minimum amount of information required for successful billing.
2. Fill out any additional fields as desired.
3. Select one of the Save options.

Assistant Setup

1. Start by checking the Is an assistant box.
2. Enter the Supervisor's name and select them from the drop-down list.
3. Fill out the remaining applicable information, including the First Name and Last Name.
4. Select one of the Save options.

Provider Information

There are several areas where provider information appears in the application. We will discuss two of these.

• Session/Service Provider - The Provider that performed the services.
• Rendering Provider - The Provider that is listed in Box 24J of the CMS-1500.

Session/Service Provider

Rendering Provider on Insurance Claim

1. If the provider listed on the session is a Provider, their NPI number will appear in Box 24J.
2. If the provider listed in the session is marked as an Assistant, their supervisor’s NPI will appear in Box 24J.                                                                                                                                

Deleting Providers

Once a provider has been deleted, there is no way to re-activate them. If there is a provider that leaves and comes back, you will need to make a new provider account for them, and it will not link to the previous provider account for that individual.

It is important to note that once a provider has been deleted:

• They will not show up in the Providers tab.
• They will not be able to login to Therabill.
• Sessions cannot be billed out for that provider (including resubmissions), so all billing for that provider should be done prior to deleting them.

Information that will remain after a provider has been deleted:

• Confirmed sessions
• The provider will show up on reports
• All CMS-1500's linked to that provider
• All client information

To delete the provider, navigate to the Provider List and select the icon. 

Important: If you delete a provider and will no longer need the additional license, a Decision Maker will need to contact memberservices@webpt.com to remove the license and any associated future charges from your account.