Billing provider requires a Physical Address (PO,Lockbox,File,Dept Invalid)

Error Correction

The billing provider and service facility address must be a physical street address. You cannot use a P.O. Box, Lockbox, or any other address other than a physical street address. 

When entering your billing provider address in Therabill, we detect whether you are entering a P.O. Box and restrict this action. If you received this error, most likely, you tried to get around our filters and entered a P.O. Box in the address line (sneaky you) by hiding it within an address. All payers will reject your claim if they detect a P.O. Box. Please do NOT enter a P.O. Box as your billing provider address.

What if I want payment to go to a P.O. Box?

You are still required to send your physical street address as the billing address on the claim. However, the 5010 format allows what is called a Pay To address. You can enter a P.O. Box as the Pay To address on your electronic claims.  

To enter a Pay To address:

1. Click Admin in the top navigation bar of Therabill.
2. At the bottom of the member information, click the Pay to address link to add your P.O. Box.