Billing provider requires a Physical Address (PO,Lockbox,File,Dept Invalid)

Beginning January 1st 2012 with the 5010 conversion, the billing provider and service facility address must be a physical street address.  You are no longer allowed to use a P.O. Box, Lockbox, or any other address other than a physical street address. 

When entering your billing provider address in Therabill, we try to detect whether you are entering a PO Box and stop you from doing it.  If you received this error, most likely, you tried to get around our filters and sneak a PO Box in the address line (sneaky you) by hiding it within an address.    But keep in mind that our filters are there for a reason.  All payers will reject your claim if they detect a PO Box (or any other address other than a physical street address).  Do NOT enter a PO Box as your billing provider address.

What if I want payment to go to a P.O. Box?

You are still required to send your physical street address as the billing address on the claim.  However, the 5010 format now allows what is called a Pay To address.  You can enter a PO Box as the pay to address on your electronic claims.  To enter a Pay To address follow these instructions.

1. Click Admin in the top navigation bar of Therabill.
2. You will now see your member information.  At the bottom of the member information, you will see a Pay to address link.  Click the pay to address link to add your P.O. Box.