The payer is rejecting stating that they need the service facility NPI. Make sure you have this entered under Admin -> Member Info (in the service facilities section).
NOTE: If the service facility NPI is the same as the billing NPI, then according to ASCX12-5010 standards, the facility NPI is to be left off of the service facility loop. It is only to be used if the service facility NPI is different than the billing provider NPI.
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