The payer is rejecting with a message stating that they require the relationship between the patient and the insured to be 'Self'.
In Therabill, you will want to edit the insurance card that you have entered for this patient (and for this insurance company) and change the Relation drop down menu to indicate Self.
Once you have made the changes, you can go back to the EDI error page in Therabill and click the Resubmit Electronically button at the top of the page.
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