This rejection message is usually an indication that you sent the relationship to insured as something other than Self and the payer you are submitting to requires the relationship to be Self.
In Therabill, you will want to edit the insurance card and change the Relationship drop down menu to Self. Once you have made the required changes, you can then go back to the EDI rejection page in Therabill and click the Resubmit Electronically button at the top.
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