This type of rejection comes from a secondary claim submission when the sum of the payment amounts, adjustments, and patient responsibility that you entered from their primary insurance does not equal the charge amount.
For each session on this claim, look at the payments and adjustments that you entered from primary. The sum of the payments, adjustments and patient responsibility must equal the charge amount. For example, if the charge amount was $150.00, then the sum of payments from primary, adjustments from primary and the patient responsibility that you entered from primary must equal $150.00.
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