21 - Missing or invalid information. Usage: At least one other status code is required to identify the missing or invalid information.

 This rejection from the US Department of Labor means your 9-Digit Provider Site ID number is required on your claims and has not been included in Box 33B. You will need to update the payer’s profile in Therabill.

Error Variations

Acknowledgment/Rejected for Invalid Information The Claim/Encounter has invalid information as specified in the Status details and has been rejected Status: Reject Reason Code

To Resolve

Follow the steps below to edit Box 33B.

1. From the Therabill Dashboard go to Billing then click Insurance List.
   
2. Find the payer, then click on Info & Settings.
   
3. Click on the Box 33 tab.
   
4. Edit or Add the 9 Digit DOL provider number to the Box 33B field at the bottom of the page.
   
5. Choose from the Box 33B type: drop-down select Prov Site #G5 for the box 33 type.
   
6. After you have completed these steps resubmit your claims from the dashboard.