This rejection error:

SUBSCRIBER PRIMARY IDENTIFIER: INVALID; MUST NOT EQUAL SUBSCRIBER GROUP OR POLICY NUMBER [##########]^^^\\\\R^^SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREATER THAN OR EQUAL TO ADJUSTMENT REASON CODE EFFECTIVE DATE AND MUST BE LESS THAN OR EQUAL TO ADJUSTMENT REASON CODE TERM DATE [YYYYMMDD]^^^\\\\R^^SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREATER THAN OR EQUAL TO ADJUSTMENT REASON CODE EFFECTIVE DATE AND MUST BE LESS THAN OR EQUAL TO ADJUSTMENT REASON CODE TERM DATE [YYYYMMDD]^^^

Indicates an Invalid Remark Reason code was applied to the adjustment for this insurance payer. You will need to delete the adjustment and post a new adjustment with a valid remark code. 

To Resolve

Follow the steps below to delete the adjustment then post a new adjustment. 

Delete the adjustment

You can use the Single Session or Search Payment method to delete the adjustment.

Delete Adjustment - Single Session Method

Use this method, if you know the Date of Service for the adjustment you need to delete.

1. From the Therabill Dashboard go to Payments, Enter Payments then click Single Session.
   
2. You can find the adjustment session using the filter when you have the client’s name or Date of Service.
   
3. Once you find the session, click the (dollar sign icon) to open the Single Session Payment Form.
   
   
4. All payments and adjustments applied to this session are listed in the Payment History section. Find the adjustment and click the (delete) button.
   
   1. 1. Click Delete, to confirm you want to delete the adjustment and remove it from the client record.
         

Delete Adjustment - Search Payments Method

Use this method, if you Do Not know the Date of Service for the adjustment you need to delete.

1. From the Therabill Dashboard go to Payments then Search Payments.
   
2. Use the available Payment Search filters to find the adjustment.
   
3. Once you find the adjustment session, click the (delete) button.
   
   1. 1. Click Delete, to confirm you want to delete the adjustment and remove it from the client record.
         

Post New Adjustment

Now you will need to post a new adjustment ensuring you have entered a valid therapy remark code.

1. Go to Payments, Enter Payments, then click Single Session.
   
2. From here, enter the client name into the Client/Patient field and select the name from the drop-down menu. Also, you may need to extend the beginning date on the Service Date Range to include the needed Date of Service.
   
3. Click the icon that corresponds with the Date of Service to open the Payment window.
   
4. From the New Payment/Adjustment area, use the Type drop-down menu and select Insurance w/ Adjudication Info.
   
5. If necessary update the Received from field to be the Primary Insurance payer. Tip: Once you begin typing the Payer List will pop up, then you can click on the correct payer.
   
6. From the Payment & Adjustment Entry section, find the Service Line.
   
   1. 1. Complete the New Adj dollar amount.
      2. Fill in the correct Remark code and ensure you click on the correct code description from the pop-up list to add the code to the box.
         
      3. Check the Post Adj box, to allow the adjustment to be posted to the session and appear on the claim transmission. ds"> in this article to remap the insurance.
7. Use the Action drop-down and select Keep Current Session Status.
   
8. Once all CPT codes have been updated, click Submit.