What is it?
Box 12 indicates the client authorizes the release of any medical information needed to process and/or adjudicate the claim. This can be done by entering "Signature on File", "SOF", or by using an actual signature.
In Application:
To manually change this information:
- Navigate to Clients > Client List.
- Edit the desired client using the
icon. - Edit the corresponding insurance card using the icon.
- Under the Advanced Information section, use the Information Release drop-down.
- Select Apply Edits.
EDI File
Loop 2300, Segment CLM09
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