Session Missing - Client Balance Statement

When you try to create a statement and a session appears to be missing, there are several steps you can take to help locate them:

1. Does the session fall within the Date range you entered?
2. Is the session Confirmed? If you manually changed the DOS to a date in the future, the session will become Unconfirmed. You can find Unconfirmed sessions by navigating to Billing > Confirm Schedule. Use the green checkmark to confirm the session. 
3. Are your Settings too restrictive? Try unchecking the boxes under Do not show sessions... If the session is still open to insurance, Hide Open/Pending Sessions should be marked as No. 
4. Is there a Session Class attached to the session? If there is, verify that Client Not Billable is unchecked on the settings. To find your Session Class settings, navigate to Schedule > Classes.